Q: Why Doesn't My Generator Start?
A: The likely possibilities are dead battery, no fuel in tank, fuel line shut off, or the unit is not in Auto.
Q: My generator starts and runs but there is no power in the house.
A: Check that the main breaker on the generator is in the “on” position.
Q: I smell gas at my generator when it isn’t running.
A: Shut off the fuel source and call a generator technician or plumber.
Q: My generator didn’t exercise this week.
A: Reset the generator’s exerciser on the control panel.
Q: Power is back but my generator won’t shut off.
A: This is probably caused by a fault in the transfer switch and you will need a qualified generator technician to diagnose and repair the problem.
Q: Do I need to service my generator?
A: Yes. Basic service can be performed by the homeowner or a generator technician can perform it if the homeowner is uncomfortable doing it.
Q: What type of oil should I use in my standby generator?
A: Use full synthetic 5W30 motor oil.